Reach our team directly when you need support.
Use the channels below for loan enquiries, borrower support, repayment questions, or formal complaints guidance.
WhatsApp support
072 549 9394
Start a WhatsApp chat for application help and borrower support from your phone.
Phone support
064 846 4823
Call for urgent borrower assistance or application questions.
General email
info@prosperaloans.co.za
Use email for general enquiries, servicing support, and document follow-up.
Direct contact
cntimane@prosperaloans.co.za
Use this address when you need to reach the Prospera team directly by email.
- Your full name and preferred contact details
- Application or loan reference if you already have one
- A short summary of what you need help with
- Any timing urgency or repayment deadline we should know about
Gauteng, South Africa. Digital support is available for borrowers using the Prospera platform.
How we can help
Our team can help you understand the product, follow up on existing applications, or guide you toward the right support path.
Clear routing
Share your application or loan reference where possible so the team can direct your enquiry faster.
Business-hour response
General enquiries are reviewed during normal business hours, with urgent servicing matters prioritised.
Complaints path
If your issue is unresolved, use the formal complaints procedure for tracked escalation and written outcomes.
Formal complaints are handled through a dedicated process.
If your matter involves a complaint or unresolved servicing issue, use the complaints procedure so your case is logged, reviewed, and answered with a clear outcome and escalation path.